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Complaints

Complaints Form

Plastic Playground Wake Park Complaint Form

Please use this form to make a formal complaint about your booking, activity session or experience with Plastic Playground Wake Park.

For complaints about shared Windsor Lakes facilities, such as parking, food and drink, the bar, toilets or general site facilities, please use the Windsor Lakes Complaint Form.

What is your complaint about?

Booking or payment

Check-in or participation waiver

Beginner session or instruction

Main Cable session

Training Cable session

Boat activity

Equipment or wetsuit hire

Safety information or procedures

Water safety or rescue

Customer service

Accessibility or additional support

Other

Please tell us what your complaint is about:

Date of your visit:

Approximate time of your visit:

Booking reference:

Name of the participant or booking holder:

Please describe what happened, including any relevant details that will help us understand and investigate your complaint.

Did you report the problem to a member of staff during your visit?

Yes

Please tell us who you spoke to and what happened:

Were any other people involved or present?

Yes

Please provide names or descriptions if known, and what happened:

How would you like us to resolve your complaint?

Your Details

To attempt to resolve your complaint we will need to contact you, please provide your contact details below:

First Name

Last Name

I consent to Windsor Lakes using the information provided to investigate and respond to my complaint.

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PLASTIC PLAYGROUND WAKE PARK, HORTON ROAD, DATCHET, BERKSHIRE, SL3 9HY

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