Feedback Customer Feedback SurveyPlastic Playground Wake Park FeedbackThank you for visiting Plastic Playground Wake Park. This form is for general feedback about our cable, boat, coaching, equipment and membership experiences. For feedback about parking, the entrance kiosk, food and drink, the bar and patio, toilets, changing facilities or other shared site facilities, please use the Windsor Lakes General Feedback Form. To make a formal complaint, please use the Plastic Playground Wake Park Complaints Form.Please let us know the date of your visit:Approximately what time did you arrive?Booking Number (If known - not required)Which of the following best describes you? I participated in an activity I was the parent or guardian of a participant I accompanied a participant I was spectating I organised or accompanied a group, but didn't participate OtherWas this your first visit to Plastic Playground Wake Park? Yes No Not sureBefore this visit, how would you describe your experience of wakeboarding, wakesurfing or water skiing? This was my first experience Beginner Improving Intermediate Advanced or competitive Not applicable, I did not participateWhich activity or service are you providing feedback about? Select all that apply. One-to-One Private Session on the Training Cable Main Cable Beginner Session - Beginners Only Main Cable Beginner Session - Mixed with Public Riding Main Cable Public Session - 1 Hour Pass Main Cable Public Session - 2 Hour Pass Main Cable Public Session - Day Pass Main Cable Public Session Membership or Subscription Beginner Boat Session Boat Session Boat Session Membership OtherPlease tell us which other activity or service you used:General Experience For the following questions, please rate your experience from 1 to 5, where: 1 — Very poor 2 — Poor 3 — Satisfactory 4 — Good 5 — Excellent Not applicable Planning, Booking and Activity Check-InPlease tell us about the experience before your activity began.Ease of finding information about the appropriate activity or session: Excellent Good Satisfactory Poor Very poorClarity of the activity description: Excellent Good Satisfactory Poor Very poorClarity of the age, ability and participation requirements: Excellent Good Satisfactory Poor Very poorEase of making or managing the booking: Excellent Good Satisfactory Poor Very poorClarity of the booking confirmation and pre-visit information: Excellent Good Satisfactory Poor Very poorEase of completing the required participation waiver: Excellent Good Satisfactory Poor Very poorEfficiency of the activity check-in process: Excellent Good Satisfactory Poor Very poorFriendliness and helpfulness of the team during check-in: Excellent Good Satisfactory Poor Very poorDid you encounter anything that made booking, preparing for your visit or checking in unnecessarily difficult or confusing? Yes NoPlease tell us about the difficulty you experienced:One-to-One Private Session on the Training CablePlease tell us about your private training session.What did you primarily want to achieve during the session? Try wakeboarding for the first time Learn how to stand up Improve board control Learn or improve direction changes Prepare for the Main Cable Rebuild confidence Improve a particular skill or technique OtherPlease tell us what you wanted to achieve:Welcome and introduction from your instructor: Excellent Good Satisfactory Poor Very poorClarity of the explanations and demonstrations: Excellent Good Satisfactory Poor Very poorHow well the instruction was adapted to your ability: Excellent Good Satisfactory Poor Very poorPace of the session: Excellent Good Satisfactory Poor Very poorAmount of individual riding and coaching time: Excellent Good Satisfactory Poor Very poorEncouragement and support provided by your instructor: Excellent Good Satisfactory Poor Very poorProgress made during the session: Excellent Good Satisfactory Poor Very poorConfidence gained during the session: Excellent Good Satisfactory Poor Very poorCondition and presentation of the Training Cable area: Excellent Good Satisfactory Poor Very poorSafety management during the session: Excellent Good Satisfactory Poor Very poorValue for money: Excellent Good Satisfactory Poor Very poorOverall experience of the One-to-One Private Session: Excellent Good Satisfactory Poor Very poorTo what extent did the session help you achieve your main objective? Completely Mostly Partly Not really Not at all Not applicableWhat could have been improved by us to assist in achieving your objectives?Did your instructor do anything particularly well? Yes No Not applicableWhat did your instructor do particularly well?Could your Training Cable session have been improved? Yes NoWhat could have improved your Training Cable session?Main Cable Beginner SessionPlease tell us about your beginner experience on the Main Cable.Welcome and introduction from the team: Excellent Good Satisfactory Poor Very poorClarity of the instructions and demonstrations: Excellent Good Satisfactory Poor Very poorPreparation provided before joining the Main Cable: Excellent Good Satisfactory Poor Very poorCoaching and guidance provided during the session: Excellent Good Satisfactory Poor Very poorOrganisation of the session: Excellent Good Satisfactory Poor Very poorAmount of riding time and number of attempts available: Excellent Good Satisfactory Poor Very poorSupport provided after falls or unsuccessful attempts: Excellent Good Satisfactory Poor Very poorHow well the session was adapted to your ability: Excellent Good Satisfactory Poor Very poorProgress made during the session: Excellent Good Satisfactory Poor Very poorConfidence gained during the session: Excellent Good Satisfactory Poor Very poorFriendliness and encouragement of the team: Excellent Good Satisfactory Poor Very poorSafety management during the session: Excellent Good Satisfactory Poor Very poorValue for money: Excellent Good Satisfactory Poor Very poorOverall experience of the Main Cable Beginner Session: Excellent Good Satisfactory Poor Very poorHow comfortable did you feel taking part alongside public riders? Very comfortable Comfortable Neither comfortable nor uncomfortable Uncomfortable Very uncomfortable Not applicableIf any public riders affected your experience, please let us know what happened:How well was the balance between supporting beginners and operating the public session managed? Excellent Good Satisfactory Poor Very poor Not applicableDid taking part alongside public riders positively or negatively affect your experience? Positively Neither positively nor negatively Negatively Not surePlease tell us more about how the mixed session affected your experience:Did the team do anything particularly well during your beginner session? Yes NoWhat did the team do particularly well during your beginner session?Could your Main Cable beginner experience been improved? Yes NoWhat could have improved your Main Cable beginner experience?Main Cable Public SessionPlease tell us about your public riding experience.Organisation of the session and riding queue: Excellent Good Satisfactory Poor Very poorAmount of riding time available: Excellent Good Satisfactory Poor Very poorAttentiveness and availability of the cable team: Excellent Good Satisfactory Poor Very poorHelp provided when assistance or advice was needed: Excellent Good Satisfactory Poor Very poorConsistency and operation of the cable: Excellent Good Satisfactory Poor Very poorRange of features available for different ability levels: Excellent Good Satisfactory Poor Very poorCondition and presentation of the Main Cable features: Excellent Good Satisfactory Poor Very poorManagement of different rider abilities: Excellent Good Satisfactory Poor Very poorSafety management during the session: Excellent Good Satisfactory Poor Very poorAtmosphere of the session: Excellent Good Satisfactory Poor Very poorValue for money: Excellent Good Satisfactory Poor Very poorOverall experience of the Main Cable Public Session: Excellent Good Satisfactory Poor Very poorDid a technical or operational interruption significantly affect your session? Yes NoPlease tell us what happened and how it affected your session:Was there anything you particularly enjoyed about your Main Cable session? Yes NoWhat did you particularly enjoy about the Main Cable session?Could there have been improvements for your Main Cable experience? Yes NoWhat could have improved your Main Cable experience?Boat SessionPlease tell us about your boat activity.Which boat activity did you take part in? Wakeboarding Wakesurfing Water skiing More than one activity OtherWhat did you primarily want to achieve during the session? Try the activity for the first time Learn the basic technique Improve an existing skill Learn a particular trick or manoeuvre Rebuild confidence Enjoy a recreational session Train for an event or competition OtherPlease tell us what you wanted to achieve:Organisation and coordination of the boat session: Excellent Good Satisfactory Poor Very poorWelcome and preparation provided by the team: Excellent Good Satisfactory Poor Very poorClarity of the safety briefing: Excellent Good Satisfactory Poor Very poorKnowledge and professionalism of the boat driver or instructor: Excellent Good Satisfactory Poor Very poorClarity of the coaching and instructions: Excellent Good Satisfactory Poor Very poorHow well the session was adapted to your ability and objectives: Excellent Good Satisfactory Poor Very poorPace of the session: Excellent Good Satisfactory Poor Very poorAmount of riding time available: Excellent Good Satisfactory Poor Very poorQuality and consistency of the boat driving for your activity: Excellent Good Satisfactory Poor Very poorCondition of the boat and activity equipment: Excellent Good Satisfactory Poor Very poorEncouragement and support provided by the team: Excellent Good Satisfactory Poor Very poorSafety management during the session: Excellent Good Satisfactory Poor Very poorValue for money: Excellent Good Satisfactory Poor Very poorOverall experience of the Boat Session: Excellent Good Satisfactory Poor Very poorBeginner Boat SessionHow did your Beginner Boat session go?Progress made during the session: Excellent Good Satisfactory Poor Very poorConfidence gained during the session: Excellent Good Satisfactory Poor Very poorHow suitable the session was for a beginner: Excellent Good Satisfactory Poor Very poorTo what extent did the session help you achieve your main objective? Completely Mostly Partly Not really Not at all Not applicableWhat could we have done we have done to assist you better?Was there anything particularly the boat team did to improve your boat session experience? Yes NoWhat did the boat team do particularly well?Could your Boat Session experience been improved? Yes NoWhat could have improved your Boat Session?Membership or SubscriptionPlease provide feedback regarding your Membership or Subscription experience.Which membership are you providing feedback about? Main Cable Public Session Membership or Subscription Boat Session Membership Both OtherPlease let us know what other Membership or Subscription type we have missed.Clarity of the membership benefits and inclusions: Excellent Good Satisfactory Poor Very poorClarity of the membership terms and restrictions: Excellent Good Satisfactory Poor Very poorEase of joining or renewing: Excellent Good Satisfactory Poor Very poorEase of booking sessions using your membership: Excellent Good Satisfactory Poor Very poorAvailability of suitable sessions: Excellent Good Satisfactory Poor Very poorEase of using your membership benefits: Excellent Good Satisfactory Poor Very poorCommunication with members: Excellent Good Satisfactory Poor Very poorHelp provided when you have a membership question: Excellent Good Satisfactory Poor Very poorValue for money: Excellent Good Satisfactory Poor Very poorOverall membership experience: Excellent Good Satisfactory Poor Very poorHow likely are you to renew or continue your membership? Definitely will Probably will Unsure Probably will not Definitely will notWhat do you value most about your membership?What is the one change that would most improve your membership?Is there anything else you would like to tell us about your membership?Equipment Provided by Plastic Playground Wake ParkPlease let us know about any Plastic Playground Wake Park equipment you have used.Did you use any equipment provided by Plastic Playground Wake Park? Yes No Not sureWhich equipment did you use? Select all that apply. Wetsuit Helmet Buoyancy aid Beginner Wakeboard with straps Wakeboard with boots attached Wakesurf board Water skis Kneeboard OtherPlease tell us which other equipment you used:Availability of suitable equipment: Excellent Good Satisfactory Poor Very poorFit and suitability of the equipment: Excellent Good Satisfactory Poor Very poorCondition of the equipment: Excellent Good Satisfactory Poor Very poorCleanliness of the equipment: Excellent Good Satisfactory Poor Very poorHelp provided when selecting or fitting the equipment: Excellent Good Satisfactory Poor Very poorOverall experience of the equipment provided: Excellent Good Satisfactory Poor Very poorDid an equipment problem negatively affect your activity? Yes NoPlease tell us about the equipment problem:Safety and the Plastic Playground TeamPlease tell us about the team and how the activity was managed. Using the standard rating scale, please rate:Clarity of the safety information and activity rules: Excellent Good Satisfactory Poor Very poorVisibility and attentiveness of the team: Excellent Good Satisfactory Poor Very poorConfidence that the activity was being managed safely: Excellent Good Satisfactory Poor Very poorResponse of the team when assistance was needed: Excellent Good Satisfactory Poor Very poorFriendliness and approachability of the team: Excellent Good Satisfactory Poor Very poorKnowledge and professionalism of the team: Excellent Good Satisfactory Poor Very poorClarity of communication from the team: Excellent Good Satisfactory Poor Very poorEncouragement provided to participants: Excellent Good Satisfactory Poor Very poorHow welcoming and inclusive the activity felt: Excellent Good Satisfactory Poor Very poorOverall experience of the Plastic Playground Wake Park team: Excellent Good Satisfactory Poor Very poorWas any safety information, instruction or procedure unclear? Yes No Not surePlease tell us what could have been clearer:Overall ExperienceFrom an overall standpoint what did you think of your experience at Plastic Playground Wake Park.Overall, how would you rate your Plastic Playground Wake Park experience? Excellent Good Satisfactory Poor Very poorHow would you rate the overall value for money? Excellent Good Satisfactory Poor Very poor Not applicableHow did your experience compare with your expectations? Much better than expected Better than expected About as expected Worse than expected Much worse than expected I did not know what to expectHow likely are you to recommend Plastic Playground Wake Park? Definitely would recommend Probably would recommend Unsure whether I would recommend Probably would not recommend Definitely would not recommendHow likely are you to visit Plastic Playground Wake Park again? Definitely would visit again Probably would visit again Unsure whether I would visit again Probably would not visit again Definitely would not visit againWhat did we do particularly well?What is the one thing we could do to improve the Plastic Playground Wake Park experience?Is there anything else you would like us to know about your visit?Did a particular team member make your experience especially positive? Yes No Not sure of their namePlease tell us their name, or describe where and when they assisted you:A Little More About Your VisitThe following optional questions help us understand who visits Plastic Playground Wake Park and how people discover us.How did you hear about Plastic Playground Wake Park? Google or another search engine A friend, family member or colleague Facebook Instagram TikTok A previous visit Email An activity provider based at Windsor Lakes A local club, school or organisation Passing the site or seeing local signage An event OtherWhat was the main reason for your visit? Try a new activity Learn or improve my skills Regular riding or training Use my membership Spend time with friends or family Fitness or exercise Prepare for an event or competition Celebrate a birthday or special occasion Watch or support someone else Attend an organised group activity OtherWhat most influenced your decision to choose Plastic Playground Wake Park? Select all that apply. Location Range of activities Beginner coaching Cable facilities Boat facilities Social Media Recommendation from someone I know Reputation or online reviews Price or promotional offer Membership options Session availability Community or social atmosphere An event or competition Previous experience OtherWho did you visit with? I visited alone Partner Friends Family with children Family without children School, club, work, or group visit Work Event OtherApproximately how far did you travel to Windsor Lakes? Less than 5 miles 5–10 miles 11–20 miles 21–30 miles More than 30 miles I was staying locally or visiting the areaWhat is the first part of your home postcode?Which Plastic Playground Wake Park activities might you be interested in taking part in during a future visit? Select all that apply. One-to-One Training Cable coaching Main Cable Beginner Sessions Main Cable Public Sessions Main Cable membership or subscription Beginner wakeboarding behind the boat Beginner wakesurfing Beginner water skiing Boat wakeboarding Boat wakesurfing Boat water skiing Boat Session Membership Events or competitions None of these OtherWhat might encourage you to visit more frequently? Select all that apply. More session times Greater session availability More beginner sessions More coaching or progression sessions Different membership options Promotional offers Events or competitions Social sessions or community activities Changes to the Main Cable features More equipment options Nothing, I already visit as often as I want to OtherPlease tell us about anything else that could encourage you to visit more frequently:Receive Discounts & GiveawaysPlease provide your contact details if you would like to be included in Special Offers and Giveaway Promotions.First NameLast NameEmailMay we contact you about your feedback? Yes No I consent to have this website store my submitted information so they can respond to my inquiry, and include me in Special Offers & Giveaway PromotionsSubmit Form
